Shipping Policy

1. Order Processing

• Orders are typically processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotional campaigns, or unforeseen circumstances, processing times may be slightly longer.
• Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via your registered email address or mobile number, where applicable.

2. Delivery Timeline

Estimated delivery times are as follows:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier partner availability, weather conditions, public holidays, or other factors beyond our control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment is completed.
• From time to time, Boomslang Nutrition may offer free shipping promotions. Any such offers will be clearly mentioned on our website and will apply only under the specified terms.

4. Delivery Coverage

• We currently deliver to most serviceable locations across India.
• Delivery availability depends on the service network of our courier partners. If your location is not serviceable, our customer support team will contact you regarding alternative arrangements or order cancellation.

5. Order Tracking

• After your order has been shipped, you will receive a tracking number or tracking link to monitor your shipment.
• Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning a shipment.

To avoid delays, please ensure that:

• Your shipping address is complete and accurate.
• Your contact number is correct and reachable.
• Someone is available to receive the package during delivery.

Additional shipping charges may apply if a package needs to be re-dispatched due to incorrect address details or repeated unsuccessful delivery attempts.

7. Address Changes

• If you need to update your shipping address after placing an order, please contact us as soon as possible.
• Address modifications can only be made before the order has been dispatched. Once the shipment is in transit, we may not be able to change the delivery address.

8. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Extreme weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Government restrictions
• High order volumes
• Courier operational issues

We appreciate your patience and understanding in such situations.

9. Lost Shipments

• If your order has not been delivered within the expected timeframe and tracking information has not been updated for an extended period, please contact our customer support team.
• We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.

10. Damaged or Incorrect Orders

• If you receive a damaged, defective, incomplete, or incorrect product, please notify us as soon as possible after delivery.
• The process for replacements and refunds is outlined in our Return & Refund Policy.

11. International Shipping

• Unless otherwise stated on our website, Boomslang Nutrition currently ships only within India.
• If international shipping becomes available in the future, applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during checkout.

12. Contact Us

If you have any questions regarding shipping or your order status, please contact us: